Returns & Exchanges
Returns and Exchanges
We hope that you will love the products you have purchased from us. However, if for any reason you are not satisfied, then simply return it to us. Exchanges are free. All we ask is that you return your purchase to us in perfect condition, unworn and unwashed in its original packaging and labels attached, within 30 days* of receipt, to the address below:
7 Park Crescent
Forest Row RH18 5ED
Please ensure that the items are well protected and wrapped carefully to avoid damage in the post. Finally, you just need to include a note or copy of your invoice with your return, together with your reasons for the return or exchange. As much information as you can supply will help us to serve you better in future.
Several types of goods are exempt from being returned. We do not accept products that are intimate, for example underwear such as pants, knickers, etc.
For those people who own pets, may we respectfully ask that you try your clothes well out of reach of any pets or their hair, as our products are frequently purchased by people who suffer from allergies. We will refuse to accept as a return any garment that is found to contain animal hair or foreign fibres of any kind, or which has been washed or worn.
We will be happy to exchange the item for you or provide you with a refund, excluding the original postage and packing charge. You do not need to let us know of your intention to return something before doing so. We suggest that you keep your postal receipt as proof of posting, and maybe consider returning more expensive items via registered post, as we cannot be held responsible for any returns lost or damaged in the post. The cost of return postage is not our responsibility and we do not refund this except when we have made a significant error in your order.
We will let you know by email when we have received your parcel and that a refund or exchange has been processed for you. A refund will take up to 14 working days to process. We reserve the right to charge a re-packaging fee of up to 50% if items are sent back to us improperly folded, overly creased, with missing packaging, or otherwise not in perfect condition and immediately re-sellable.
*Damages and missing items
Please note that damaged items or missing items from your order must be reported within 3 days of receipt, otherwise we cannot accept responsibility
Sale items (if applicable)
Only regular priced items may be returned, unfortunately sale items cannot be refunded.